Thank you for choosing Eme Marketing & Design. We proudly deliver high-quality digital downloads and professional contract-based services. Please review our Refund and Returns Policy below before making a purchase or signing a contract.
Digital Downloads
All digital download sales are final and non-refundable.
Once you purchase a digital product, we do not issue refunds. We encourage you to review all product descriptions, details, and specifications carefully before completing your purchase to ensure the product meets your needs and expectations.
Signed Contract Work
All signed contract work is final and non-refundable.
We dedicate significant time, expertise, and resources to every contracted project. To ensure a successful collaboration, we strongly recommend discussing project goals, deliverables, timelines, and expectations in detail before signing a contract. This clarity helps align both parties from the start.
Exceptions
We consider refunds only if a technical issue or error on our part significantly impacts the functionality or quality of a digital download or contracted work.
You must submit any refund request within 5 days of the purchase date or project completion date to be considered.
How to Request a Refund
To request a refund under the stated exceptions, please email heather@eme-marketing.com with a detailed explanation of the issue and any relevant supporting documentation. Our team will review your request promptly.
Contact Information
If you have questions or concerns about this policy, please contact us at ememarketingsolutions@gmail.com or use our Contact Us page.
We appreciate your understanding and cooperation. Your satisfaction matters to us, and we remain committed to delivering exceptional products and services.
Thank you for choosing Eme Marketing & Design.